DoorMaster Refund and Return Policy for Physical Products.

Thanks For Purchasing our product at operated by DoorMaster.

In order to be eligible for a refund, you have to return the product within 7 working calendar days of your purchase. the product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund.
The money will be refunded to the original account used during the purchase. For mobile money payments, it may take 4 to 8 business days for a refund to show up on your mobile money statement.

To complete your refund application, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your bank or mobile money service provider, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

After 7 days return

If the product is damaged in any way, and you have initiated the return after 7 calendar days have passed, you will not be eligible for a refund.

The product is damaged or defective

If products being returned after purchase from is damaged or defective, in any way, resulting from the actions or inactions (carriage) of the buyer, the refund will be unsuccessful.

Need help?

If anything is unclear or you have more questions feel free to contact our customer support team at [email protected] or call our customer support team at (+233)500212447 or (+233)542745222

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